Reputation Marketing Coordinator
Job Level: Entry Level
Location: Orem, UT
Shift: Full-Time/Part-Time
Compensation: $17/hr
Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.
Complete Solar: Complete Solar is a residential solar company dedicated to making clean, renewable energy accessible and affordable for everyone. As climate change continues to impact our world, we focus on creating a brighter, more sustainable future for both people and the planet. We sell directly to consumers and provide a seamless experience from sales and installation to financing and ongoing support. At Complete Solar, we are a value-driven organization that strives to develop a high-trust culture, operate efficiently, and continuously improve. If that sounds like something you want to be a part of, apply today! Join us in revolutionizing the solar industry and building a greener tomorrow.
Position Summary:
Complete Solar is seeking a dedicated and detail-oriented Reputation Marketing Coordinator to join our growing team. We’re looking for a candidate with outstanding communication skills, and a passion for delivering exceptional customer service.
In this role, you’ll help elevate our brand by driving positive online reviews, managing customer referral incentives, and coordinating with internal teams to ensure an outstanding customer experience. You'll collaborate closely with departments across the organization to resolve customer concerns, identify process improvements, and contribute to operational excellence.
This is a unique opportunity to make a measurable impact on Blue Raven’s online reputation and customer satisfaction while working in a fast-paced, mission-driven environment.
Essential Duties:
- Increase positive online reviews through customer engagement strategies
- Manage and track customer referral incentive programs
- Work cross-functionally with internal departments to resolve customer issues and escalate feedback
- Identify trends in customer feedback to propose operational improvements
- Support brand reputation initiatives to drive long-term customer loyalty
Minimum Qualifications:
- Excellent written and verbal communication skills
- Strong attention to detail and ability to manage multiple tasks
- Problem-solving mindset and customer-first attitude
- Customer Service Experience
Preferred Qualifications:
- Customer Service Experience
While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Occasional travel should be expected with this role as well.