Site Survey Quality Specialist

Job Level: Associate Level
Location: Orem, UT, On-Site
Shift: Full-Time
Compensation: $20 - $25 DOE
Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

Company Overview:

Complete Solar is a residential solar company dedicated to making clean, renewable energy accessible and affordable for everyone. As climate change continues to impact our world, we focus on creating a brighter, more sustainable future for both people and the planet. We sell directly to consumers and provide a seamless experience from sales and installation to financing and ongoing support. At Complete Solar, we are a value-driven organization that strives to develop a high-trust culture, operate efficiently, and continuously improve. If that sounds like something you want to be a part of, apply today! Join us in revolutionizing the solar industry and building a greener tomorrow.

Role Overview: We are seeking a highly motivated and detail-oriented Site Survey Quality Specialist to join our team. This role is integral in ensuring the efficiency and accuracy of our site survey processes while also providing hands-on training and mentorship to our site surveyors.

Key Responsibilities:

Process Improvement & Training (30%): Develop, refine, and implement new processes while conducting and creating training to enhance overall team performance.
Survey Review & Feedback (50%): Evaluate site surveys and resurveys, providing constructive feedback and targeted training through Microsoft Teams calls and written reports.
Field Training & Travel (20%): Conduct in-person training and site visits to reinforce best practices and ensure adherence to company standards.

Expectations:

Review site surveys, provide feedback, and assign relevant training.
Engage in cross-training with the Design department to maintain proficiency.
Maintain a 95% first-pass yield for site surveys.
Identify and recommend corrective actions for process inefficiencies.
Recommend Performance Improvement Plans (PIPs) for underperforming site surveyors.

Qualifications:

Six to nine months of experience minimum in related roles.
Demonstrated initiative, leadership, and alignment with company values.
Experience using Microsoft Suite (Excel, Word, PowerPoint).
Some experience with data analytics is preferred but not required.
PV design knowledge is a huge plus.

While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Occasional travel should be expected with this role as well.